FAQ

What payment methods do you accept?We accept all major credit and debit cards, as well as the other payment options shown at checkout.

Can I change or cancel my order?Yes — as long as your order hasn't shipped yet. Email us at contact@rignova.us as soon as possible with your order number.

Are your graphics cards and processors genuine, new components?Yes. Every GPU and CPU we sell is a genuine, factory-sealed unit from the manufacturer or an authorized board partner — we don't sell counterfeit, tampered, or gray-market silicon.

Is shipping free?Yes — we offer free shipping on every order shipped within the United States, with no minimum purchase required.

How long does shipping take?Orders are handled within 1–2 business days and are typically in transit for 3–5 business days after that — most orders arrive within 4–7 business days. See our Shipping Policy for full details.

Do you ship internationally?Not yet — we currently ship within the United States only.

How do I track my order?You'll receive a tracking number by email as soon as your order ships.

Will a GPU or CPU fit in my case, or work with my motherboard?Product pages list key specs (memory, slot width, socket, power connector requirements) to help you check compatibility, but we recommend confirming case clearance, PSU wattage, and motherboard socket compatibility before ordering. Contact us if you're unsure.

Do your products come with a warranty?Most of our graphics cards and processors include a manufacturer's warranty. Warranty length and terms vary by brand and are noted on the individual product page where available.

Do CPUs come with a cooler?It depends on the model — some processors ship with a bundled stock cooler and others don't. Check the "Product Information" section on each listing, which notes whether a cooler is included.

What is your return policy?We accept returns within 30 days of delivery for unused, uninstalled items in original packaging, and all return shipping is free. See our full Return and Refund Policy for details.

My GPU or CPU arrived damaged — what do I do?Email us within 7 days of delivery with photos of the damage and packaging. We'll arrange a free replacement or full refund at no cost to you.

Can I exchange an item instead of returning it?Yes — exchanges are free within 30 days of delivery. We'll send you a prepaid return label and ship your replacement once we receive the original item.